How can we
help today?
Most teams find their answer in 30 seconds. If not, our team replies within an hour during conference days.
Top questions
Why won't my attendees' phones load the session?+
It's almost always venue Wi-Fi. Confirm the captive portal is signed in and that sv.live is reachable. Most conference networks already whitelist us.
Can I switch slides from my phone instead of laptop?+
Yes — open the same /presenter URL on your phone. Bluetooth clickers also work paired to either device.
How do I rebrand the join screen?+
On Event Pro, upload a logo and pick two brand colors in session settings. Enterprise plans get full white-label and a custom domain.
Where can I download the post-event report?+
Once a session ends, it appears in the dashboard under Reports for 90 days. Enterprise plans keep them indefinitely.
Still stuck? Talk to a human.
Average reply time: 47 minutes during event hours.